We ship to Mainland UK within 2-3 business days Please check our delivery information page

On all orders to mainland UK only

Delivery Times (2-3 Working Days) 

Under normal circumstances, we aim to deliver your order within 2-3 working days, even sooner in some cases. However at times, the courier network can be oversubscribed but as a small family business, we aim to text and email you regular updates detailing the Courier and Tracking number.If you have not received your tracking number via email or SMS message withing two days from purchase please call us on (0121) 285-9652 or email us at: sales@lushchandeliers.co.uk

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (0121) 285-9652

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked. Please read carefully our Refunds Policy and complete the returns form once submitted we will take care of everything else.

We accept PayPal, Visa, MasterCard, Klarna, Discover, and American Express but feel free to contact us for other payment options. All payments are SSL secured.

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Yes. All prices include VAT

Yes Let's talk! Discounts on large orders are certainly possible, so please contact our lighting and home experts on (0121) 285 -9652, or email the team at:sales@lushchandeliers.co.uk.

Absolutely. We are always happy to support our trade customers (and have been doing so since the very start). Please contact us on (0121) 285 -9652 , or email the team at:sales@lushchandeliers.co.uk. We have supported a number of design and fit out firms in particular through supplying various types of lighting for commercial fit out and refurbishments.

Yes – we take security very seriously. We partner with the leading player in the online payment industry to ensure that your payments are SSL Secured and 100% safe and secure.

All product pages display the products specification right under the description, if you need any more help or advice please contact on (0121) 285-9652 and we will be more than happy to help.

Nope we are online based only this way we can offer the best competitive pricing as we have less overheads.

We need to be informed of any imperfections or damage to your order within 48 hours of delivery. Regretfully, beyond that time, we will be unable to process your refund. 

A basic inspection of goods should take place within 48 hours of delivery to ensure: 

There are no obvious breakages There are no obvious physical faults or damages The goods you have received match your original order  

In the unlikely event that you have an item which you believe to be faulty, you must first contact our team by email (sales@lushchandeliers.co.uk), quoting your order number and providing photographic evidence of the fault 

The item must be returned to us for inspection using our postal address (detailed below). 

Returns must be posted by courier only, with proof of postage receipt shared with us. 

We will process your refund once your items have been received and inspected – this will take no longer than 14 days. As a security precaution, we are only able to refund the original method of payment. Please read carefully our Returns Policy

Yes, we offer a 12-month guarantee on all products. Some of our manufacturers offer a 2-5 year guarantee on certain products – when this is the case it is usually noted on the description page. 

Shop now, pay later with Klarna

We’ve partnered with Klarna to give you a better shopping experience.

If you've already imagined the dream lighting set up in your home, we can make it a reality with interest free finance, which can be spread over 3, 6 or 12 months. That beautiful crystal chandelier? The stunning statement piece for your hallway? Klarna can help make it a reality. Credit is offered subject to financial circumstances. You must be at least 18. 

Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smooth, adding value for consumers and retailers with unique payment options and superior customer experience.

Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

https://www.klarna.com/uk/about-us/

It’s smooth and simple
When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase.

Financing

This credit option allows you to spread your cost over time. With an instant credit decision, you can complete the purchase with up-front terms and conditions. Automatic payments will be made each month by direct debit and you can also pay off the full amount anytime.

Pay in 3 instalments

Split your purchase into three payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees

Safe and secure

Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases.

Please spend responsibly. 18+ T&Cs apply. Visit: klarna.com/uk/terms-and-conditions

On all orders to mainland UK only

Delivery Times (2-3 Working Days) 

Under normal circumstances, we aim to deliver your order within 2-3 working days, even sooner in some cases. However at times, the courier network can be oversubscribed but as a small family business, we aim to text and email you regular updates detailing the Courier and Tracking number.If you have not received your tracking number via email or SMS message withing two days from purchase please call us on (0121) 285-9652 or email us at: sales@lushchandeliers.co.uk

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

As a general rule, no. However, a few manufacturers do still include them – when this is the case we usually state as much on the product page.(wether included or not)
Helpful hint: most light fittings on our website will display the light bulbs within the product specification under the product.

If your still stuck drop us a call

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (012) 123 - 4567

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.