When you order, your payment is only pre-authorised while we confirm stock with the warehouse. If an item isn't available for immediate dispatch, we'll release the payment and email you straight away. We'll never leave you waiting without an update.

Please unpack and check everything, including every crystal and glass part, within 48 hours of delivery. Keep all the packaging. If anything is damaged or missing, email sales@lushchandeliers.co.uk with your order number and photos of the damage and the packaging. We'll arrange replacement parts or a replacement as quickly as possible.

Faults that only show up later are still covered by the manufacturer's warranty and your statutory rights.

Yes. You can return unwanted items within 30 days of delivery. Just email us first for a returns number. Items should be unused and not installed, in their original packaging, and return postage is paid by you (we recommend a tracked service).

We refund the full price, with no restocking fee, within 14 days of receiving the item back. Faulty or damaged items are always covered, and we pay the return costs for those. Full details are in our Returns & Refunds policy.

Every light comes with the manufacturer's warranty: 2 years on most of our range, and up to 5 years on many integrated LED lights. The exact cover is shown under Warranty in each product's Specifications. If you can't see it, just ask us.

The light must be installed by a qualified electrician. Fair wear and tear, misuse and incorrect fitting aren't covered, and some manufacturers exclude glass and crystal parts, so please check these carefully on arrival. None of this affects your statutory rights under the Consumer Rights Act 2015.

Usually not. Most of our lights are supplied without bulbs, so you can choose the brightness and colour you like. Check Bulbs in the Specifications on each product page. If a light has integrated LED, the LEDs are built in and you don't need any bulbs at all.

Match the cap type shown in the Specifications: E14 (small screw), E27 (large screw), B22 (bayonet) or G9 (small capsule). The wattage listed is the maximum the fitting can safely take. An LED bulb uses a fraction of that, so any LED with the right cap is fine.

For a cosy, flattering light in living rooms and bedrooms, go for warm white (2700–3000K). Clear glass shades look best with decorative filament bulbs, and crystal chandeliers sparkle most with clear candle bulbs. Smart bulbs work too. Just don't put them on a dimmer switch.

The Specifications on each product page tell you whether the light is dimmable. If it is, you'll need dimmable LED bulbs and an LED-compatible (trailing edge) dimmer switch.

Most flickering, buzzing or lights that won't dim right down come from older dimmers made for halogen bulbs, or from too little load on the dimmer, for example a few low-watt LEDs on a big dimmer. Swapping to an LED-rated dimmer usually fixes it. Integrated LED lights marked as dimmable need a trailing edge dimmer. Lights marked non-dimmable should never be connected to a dimmer.

Here's a quick rule of thumb: add your room's length and width in metres, then multiply by 8. That gives you roughly the right diameter in centimetres. For example, a 4 m × 5 m room suits a light of about 70 cm across.

Over a dining table, aim for a light around half to two-thirds the width of the table. Every product page has a Size & Fit section with the full dimensions. It's worth checking them with a tape measure before you order, because lights can look bigger or smaller in photos.

In walkways, leave at least 2.1 m from the floor to the bottom of the light. Over a dining table, the bottom of the light usually looks best 75–85 cm above the tabletop. The Size & Fit section shows the minimum and maximum drop, and roughly how much clearance you'll have under a standard 2.4 m ceiling.

Most of our pendants are adjustable. Your electrician can shorten a chain, rod or cable to suit your ceiling when it's fitted. For low ceilings, choose a flush or semi-flush light instead.

The weight of every light is listed in its Specifications. Lighter pendants can hang from a standard ceiling point. Heavier chandeliers (as a guide, anything over about 5 kg) should be fixed securely into a ceiling joist or a timber noggin, not just plasterboard. Your electrician will check this when fitting.

Pendants that hang on a cable or chain can often be fitted to a sloped ceiling because they hang straight down. Rigid rods and stems usually can't. Please contact us with the product and your ceiling angle before ordering, and we'll check with the manufacturer.

Yes, we always recommend a qualified electrician. The manufacturers also require one for their warranty to be valid. Lights marked Class I must be connected to earth, and some older homes don't have an earth at the ceiling point. Class II lights are double insulated and don't need one. You'll find this under Electrical in the Specifications.

Before your electrician arrives, unpack everything and check the parts against the instructions so the job isn't held up.

Only if it has a suitable IP rating. Look for IP44 or higher in the Specifications. Lights rated IP20 must stay outside the bathroom zones. Where we know the zone a light is approved for (for example zone 2), we show it next to the IP rating. Your electrician should always confirm the zones in your bathroom before fitting.

It isn't difficult, but allow plenty of time. To protect them in transit, crystals and droplets are usually packed separately and hung once the light is fitted. Big chandeliers can take an hour or more to dress.

Wear cotton gloves to avoid fingerprints, keep the product photo handy as a guide, and work from the top tier down. Make sure the frame is securely fitted before you add the crystals.

Switch off at the wall and let the bulbs cool first. Dust with a soft, dry microfibre cloth. Wipe crystals and glass one by one with a slightly damp cloth, or use a chandelier cleaner suitable for your finish.

Avoid abrasive or ammonia-based cleaners on plated finishes like brass, chrome and nickel, and never spray liquid onto the electrics.

We use the manufacturers' own photos, but screens vary, and hand-applied finishes such as antique brass, gold leaf and bronze naturally differ slightly from piece to piece. If colour matching matters, for example with existing fittings, contact us before ordering and we'll do our best to send extra photos or details.

Many of our ranges come with matching wall lights, flush lights and pendants, so you can carry one look through a room or hallway. Search the range name (for example Highclere or Hudson), or ask us and we'll tell you everything available in that range.

Yes. We're an authorised retailer of brands including Endon, Interiors 1900, Elstead and Feiss. Everything we sell is genuine branded stock, dispatched from UK warehouses and covered by the manufacturer's warranty.

We're online only, which keeps our overheads and prices down. If you'd like more photos, exact measurements or advice before ordering, call us on 0121 285 9652 or email sales@lushchandeliers.co.uk, and we'll gladly help.

We accept Visa, Mastercard, American Express, PayPal and Klarna. All payments are processed securely over SSL.

Yes. Choose Klarna at checkout to pay in 3 interest-free instalments or spread the cost with financing, subject to status. You must be 18 or over. Credit is subject to Klarna's terms. See how Klarna works.

Yes, all prices include VAT where applicable, and delivery to mainland UK is free.

Yes. Enter your own email address for the order confirmation, and the recipient's name and address for delivery. No prices are included in the parcel.

Yes. We supply designers, fit-out firms and contractors, and we're happy to quote for larger orders. Call 0121 285 9652 or email sales@lushchandeliers.co.uk.

Yes. Our checkout is powered by Shopify, and all payments are encrypted and processed securely. We never see or store your full card details.

Yes. We can source thousands of lights from our suppliers that aren't listed on the store yet. Call us on 0121 285 9652 or email sales@lushchandeliers.co.uk with what you're after, and we'll find it for you.